[Alternate Ring Size]
The custom/special order form is available to special order a wedding ring,diamond or gemstone ring in a different size than the piece shown on the product pages.If your requested ring size falls within the size price category shown there will be no additional fee.This is considered a special order. Special orders are fully refundable.
[Out of Stock Items]
The jewelry designs on our on- line catalog have been selected for the ease of re-creating a very similar jewelry piece at the same or similar price as the jewelry piece displayed. In most instances the cost will be the same as the listed price. A colored stone can have the same length and width dimensions as another but not be the same carat weight due to slight depth differences. Therefore, the gemstone you receive may not be the exact carat weight as the actual jewelry piece shown.
[Custom Orders:1-5]
After placing a request for a custom order review we will e-mail you a summary of your request and any additional questions concerning your request. You should expect this summary in 3- 10 days. You will be asked to verify that the summary is correct by return e-mail; also, your response to any questions. Upon recording of your return e-mail a minimum deposit of 50% will be requested on your order receipt to continue proceedings on your custom order. Depending on the complexity and specifications of your order the 50% down may be an approximation of your order based on current information. There will be a three business day wait period after receiving your deposit before your custom order is commenced. This three day wait period upholds your right to cancel your order and receive a full refund on your 50% deposit. After the three business day wait period your 50% deposit is non-refundable. If you paid more than 50% then you may receive a refund on the additional amount
[1.Metal or Stone Variation]
If your custom jewelry order merely represents a metal variation on a jewelry design shown your order will be processed and completed as specified. If your order represents a request for a different gemstone then what is shown you reserve the right to personally view the gemstone before it is mounted. If you wish to partake in this service the cost of the gemstone needs to be covered prior to shipping, and shipping and insurance costs to send the gemstone will be added to your order balance.
[2.Design Variation]
If your order represents a custom variation of a design a photo of the wax version of the variation before it is cast in your metal selection will be sent to you via e-mail unless your request postal mail. When you respond with your approval the wax will continue to the casting and finishing processes. The casting and finishing phases generally take two to four weeks. For stone setting allow an additional two to four weeks. If you would like changes to the wax the labor to create the changes will proceed at no additional cost as long as they are within the framework of the original summary. If the changes result in a substantially heavier finished jewelry piece the additional metal and finishing costs will be added to your order balance.
[3.Remount]
When ordering a remount for a diamond or gemstone that you possess it is preferred to have the diamond or gemstone in our dominion so that the jewelry design can be created more accurately and the gemstone set in the finished jewelry piece prior to being sent. Let us know the value that you would like to have placed on your diamond or gemstone so that it may be properly insured. If you donıt know the value we will place a value based on our years of experience and expertise. You have the option of ordering a remount without your gemstone and having your stone mounted locally. If you choose this option you are responsible for providing accurate gemstone or diamond specs.
[4.Your Custom Design]
For an order based on your unique design concept or request you will receive two or three sketches to comment and/or select from. This phase typically takes two to four weeks. Once you make a selection the wax model will be created. This wax model is being created just for you and is a one of a kind original. Due to its nature the wax model typically takes three to six weeks to create. It is recommended that you request a permanent silicon mold be made of your design after it is cast in metal so that in the event something should happen to it that is beyond repair a copy can be made without recurring additional design fees. The cost of this service is nominal compared to the heartbreak of not being able to replace your specific design. Depending on the design it may not be possible or feasible to make a silicon mold. A silicon mold will be included in the cost of your order if your custom order encompasses multiple copies of a particular custom design. Allow one week for the silicon mold process if this is included in your order. From this point the procedure is the same as the custom variation process. In summary, the process will take seven to nineteen weeks depending on your specific custom jewelry order.
[5.Gemstone Order]
After placing a gemstone order we will notify our particular source or sources for your particular request. Upon reviewing, every gemstone is carefully assessed in it's over all ability to o-oh and a-ah. Factors such as color, brilliance, clarity, cut and fair market price are always considered. If the colored gemstone does not meet our exacting standards in any one of these criterions it will not be accepted. Our diamonds under .25ct are VS in clarity and G-I in color and premium cut for substantial beauty. Larger diamonds with a lesser color and clarity can still appear quite beautiful. Care is taken to assure that the clarity inclusions do not impair the diamondıs durability or beauty and that the color appears white unless a colored diamond is ordered. We only purchase gemstones and diamonds created in nature. You have the option to review your gemstone or diamond order prior to setting provided that the gemstone cost has been
paid. The cost of shipping and insurance will be added to your balance.
[Custom Order Wait Time and Sequence]
Sketches -- 2 - 4 weeks
Gemstone Order -- 2 - 3 weeks
Pre-designed Wax Work -- 1 week or
Custom Wax Work -- 3 - 6 weeks
Casting and Finishing -- 2 - 4 weeks
Permanent Silicon Mold -- 1 week
Stone Setting -- 2 - 4 weeks
[Rush Orders]
If you need your custom jewelry design sooner then the time frames listed please state that in your e-mail. We will do our best to accommodate your needs. Depending on your specific situation there may be an additional service charge.
[Payment Options]
We gladly accept PAY PAL. This is the preferred option and offers you the greatest degree of consumer protection. You do not need to have a PAY PAL account to utilize this option. PAY PAL accepts bank account and credit card payments. For more information go to: www.paypal.com.
Send your U.S. CHECK or MONEY ORDER to: EVB Design P.O. Box 122 Ben Lomond, CA 95005 (Write your check or money order to EVB Design.) A 10 day hold will be placed on bank checks. To pay by credit card (without going through Pay Pal) call or fax your credit card information to: (831) 336-8835 or mail your credit card information to the above listed P.O. Box. You may also use our e-mail form or custom order form; they are SSL certified for your protection. We accept VISA, MASTER CARD, DISCOVER or AMERICAN EXPRESS. Include the name on the credit card, street # and zip or postal code that the statement is sent to, the amount you are paying, type of credit card, expiration month and year, and 3- digit identification number listed on the back of the card. Most importantly, include a copy of your purchase order so that your payment is properly credited.
[Shipping]
Your jewelry purchase is shipped and fully insured via the U. S. POSTAL service. There is no charge for orders shipped within the U.S.A. California residents pay 8% sales tax. Orders outside the U.S.A. are $20.00 in shipping. Orders over $ 500.00 U.S. dollars require a signature upon receipt. Your order may be shipped to your work address. Buy It Now
U.S.A. items generally ship within 3 business days. You have the option of having your order shipped using your UPS, FED EX, or DHL account.
[Guarantee]
We take great pride in our workmanship and quality of our materials. Our pieces are designed to hold up very well under normal wearing conditions. Each piece is carefully inspected prior to shipping. We want to ensure you the greatest level of satisfaction in your purchase of an EVB Design fine jewelry art piece. We will inspect, clean and polish your fine art jewelry piece free of charge for as long as you own your piece. You only pay shipping.
[Return Policy]
Your satisfaction is very important to us. You will be credited a full refund on But It Now purchases and alternate ring size orders returned unharmed within 14 business days from the date that the jewelry item was shipped to you. Notify us to receive a merchandise return number. So that we may better serve you include the reason for your return. Custom orders will be refunded only for the amount above the 50% non-refundable deposit. You pay return shipping. Allow up to 21 days to receive your refund. Your refund will be returned by the same method it was received
[Damaged Merchandise]
Your purchase is carefully packed to protect it from impact. Regardless, things happen, and if your jewelry piece is damaged in shipping return the item(s) and original packaging and we will correct the damage or replace the jewelry item(s). You will be notified upon our assessment.
